Resource Library

Resources you can use the grow personally, your business, or your teaching.

Create Scalable Services: The Service Model Canvas

Create Scalable Services: The Service Model Canvas

Friction is one of the most significant issues for any company - new, small, or big. Friction slows progress, and diminishes results across communication, collaboration, project management - everything! The Service Model Canvas supports startups, growth stage companies, and large companies alike, reducing friction when developing new, scalable services. You can also think of this as a way to productize services. The document is not meant to be client-facing; it is designed to help with onboarding, marketing, and much more. It serves as a blueprint; it keeps everyone on the same page and explains different aspects that may be important to various projects.
Treat Data Like a Team Member in Order to Succeed

Treat Data Like a Team Member in Order to Succeed

The concept of treating data like a team member was developed to humanize data and our relationship with it. The methodology takes proven methods of existing within...
10 Account Manager Guidelines for SaaS Enterprise Sales

10 Account Manager Guidelines for SaaS Enterprise Sales

I created the following list early in my career for use by a SaaS enterprise account management team that was young, unpracticed and ready to learn, because...
Utilizing Audio Feedback in the Classroom - Leo Morejon

Utilizing Audio Feedback in the Classroom

Connecting, inspiring, and building meaningful relationships with students is at the core of being a great educator, and audio provides all these benefits and much more.
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